Quality Lubrication Oil Change and Auto Center is an automotive service provider located at 3450 E Walton Blvd in Auburn Hills, Michigan. The business offers vehicle maintenance services, including oil changes, and has received customer feedback covering service quality, staff professionalism, and overall customer experience.
Quality Lubrication Oil Change and Auto Center reviews on CARFAX show a 4.8 out of 5-star rating based on 918 verified reviews, with 91% of reviewers awarding five stars. These ratings indicate predominantly positive customer experiences, although individual feedback should be examined to understand the business’s strengths and potential limitations. Customer satisfaction is particularly relevant when evaluating an oil change provider because service quality depends on proper oil selection, filter replacement, technician workmanship, and transparent communication.
For vehicle owners considering this auto center, customer ratings provide a useful starting point but do not establish whether every service meets the same standard. Pricing, waiting times, available maintenance services, and reported complaints also influence whether the business is a suitable choice.
This review examines customer experiences, oil change services, pricing information, service reliability, and the advantages and disadvantages of visiting Quality Lubrication Oil Change and Auto Center. It also explains how the business compares with other automotive maintenance providers and what customers should verify before scheduling a visit.
What Do Quality Lubrication Oil Change and Auto Center Reviews Say?
Quality Lubrication Oil Change and Auto Center reviews indicate predominantly positive customer experiences, particularly in service efficiency, staff interactions, and routine vehicle maintenance. The Auburn Hills, Michigan, location has a 4.8 out of 5-star rating from 918 verified CARFAX reviews, with 91% of reviewers assigning five stars. A separate SimpleTire listing reports a 4.1 out of 5-star Yelp-based rating from 142 reviews. These figures reflect favorable overall feedback, although the difference between platforms demonstrates why customers should examine individual experiences rather than relying on a single score.
Customer reviews provide insight into three important aspects of automotive service: how employees interact with vehicle owners, how efficiently maintenance appointments are handled, and whether customers are satisfied with the completed work. However, review ratings measure reported customer satisfaction rather than independently verified mechanical performance.
What Do Positive Customer Reviews Mention?
Positive customer feedback is an important indicator of the service experience at Quality Lubrication Oil Change and Auto Center. Its high proportion of five-star CARFAX ratings suggests that most customers who submitted verified reviews were satisfied with their visits. For an automotive maintenance provider, favorable experiences may involve efficient oil changes, courteous communication, and confidence in the work performed.
Service efficiency matters because routine oil changes require several procedures, including draining used engine oil, replacing the oil filter, adding manufacturer-recommended lubricant, and checking the final oil level. Customers benefit when technicians complete these procedures accurately without unnecessary delays. Clear communication also contributes to satisfaction by helping vehicle owners understand the maintenance performed and any additional work recommended.
The available aggregate ratings support a positive overall assessment, but they do not establish the exact frequency of compliments about speed, friendliness, or workmanship. Those specific themes require examination of individual review texts before they can be described as recurring customer experiences.
What Are the Most Common Customer Complaints?
The most common complaints about Quality Lubrication Oil Change and Auto Center cannot be established from aggregate review scores alone. Although its CARFAX rating indicates strong overall satisfaction, lower-rated reviews deserve separate examination to identify specific concerns and determine whether they represent isolated incidents or repeated service problems.
Three areas are particularly relevant when evaluating negative feedback about an oil change provider: unexpected charges, service delays, and dissatisfaction with completed maintenance. Unexpected charges become significant when the final invoice includes work that was not clearly explained or authorized. Service delays affect customers who depend on quick maintenance, while workmanship concerns require attention because incorrect oil specifications, improperly installed filters, or unresolved leaks can affect vehicle operation.
These are evaluation categories, not confirmed complaints against Quality Lubrication Oil Change and Auto Center. A reliable assessment should identify the dates, details, and frequency of documented negative experiences before attributing any particular problem to the business. Customers should also consider whether management responded to complaints and whether the reported issues were resolved.
What Services Does Quality Lubrication Oil Change and Auto Center Offer?
Quality Lubrication Oil Change and Auto Center offers oil changes, preventive maintenance, vehicle diagnostics, and mechanical repairs at its Auburn Hills facility. According to the company’s official website, its services include brake repairs, radiator maintenance, steering and suspension work, transmission repairs, battery replacement, and belt and hose inspections. This range allows customers to address routine maintenance and more complex mechanical problems at one location.
The business has operated since 1981 and identifies oil changes and brake repairs as its primary specialties. Its website also states that the facility employs ASE-certified mechanics. These qualifications are relevant because automotive maintenance requires technicians to follow manufacturer specifications, identify worn components, and distinguish necessary repairs from optional maintenance.
What Oil Change Services Are Available?
Quality Lubrication Oil Change and Auto Center provides oil change services using products from Pennzoil, AMSOIL, Mobil 1, and Valvoline. These brands offer different motor oil formulations designed for specific engine requirements, operating temperatures, and driving conditions. Customers should select oil based on their vehicle manufacturer’s recommended viscosity grade and performance specifications rather than brand preference alone.
According to the company’s published maintenance information, its standard oil change service includes replacing the engine oil filter, checking fluid levels, inspecting belts and hoses, and examining tire condition and pressure. These additional inspections help identify visible maintenance concerns while the vehicle is being serviced.
The company’s website does not provide a complete breakdown of conventional, synthetic blend, and full synthetic oil change packages. Vehicle owners should therefore confirm which formulations are available for their engine and whether the quoted service includes the required oil quantity and filter.
What Other Automotive Maintenance Services Are Offered?
Quality Lubrication Oil Change and Auto Center provides additional maintenance and repair services covering several major vehicle systems. Its published service information identifies the following categories:
- Brake service and repair: Brake inspections, component replacement, and repairs involving worn or malfunctioning braking systems.
- Engine diagnostics: Investigation of check engine lights and performance problems using diagnostic equipment.
- Steering and suspension: Inspection and repair of components affecting handling, stability, and ride quality.
- Transmission repair: Services addressing transmission operation and mechanical faults.
- Battery replacement: Battery-related maintenance and replacement services.
- Cooling system maintenance: Radiator services and inspections of related cooling components.
- Belts and hoses: Inspection and replacement of deteriorated components that can cause leaks or mechanical breakdowns.
The availability of these services makes the business more than a dedicated quick-lube facility. However, repair complexity, technician availability, and required replacement parts can affect whether a particular job can be completed during the same visit. Customers requesting diagnostic work or major repairs should contact the shop before arriving.
How Much Does an Oil Change Cost at Quality Lubrication Oil Change and Auto Center?
Quality Lubrication Oil Change and Auto Center does not publish a complete, vehicle-specific oil change price list on the official service pages reviewed. The exact cost therefore needs to be confirmed directly with the business. Customers can request a quote by calling (248) 373-0086 and providing their vehicle’s year, make, model, engine type, and required motor oil specification.
Customer feedback provides some evidence about perceived value. CARFAX reviews include reports describing oil change prices as reasonable or competitive, including feedback from customers who regularly return for maintenance. However, these opinions do not establish a standard price because different vehicles require different oil quantities, filters, and lubricant formulations.
Four primary factors determine the cost of an oil change:
- Motor oil formulation: Conventional and synthetic oils differ in formulation and price, while manufacturer approvals determine which products are suitable for a particular engine.
- Engine oil capacity: Engines requiring six or eight quarts generally use more lubricant than engines requiring four or five quarts.
- Oil filter requirements: Filter specifications vary by engine design, filtration requirements, and manufacturer recommendations.
- Additional maintenance: Cabin air filters, engine air filters, fluid services, and other approved work can increase the final invoice.
For an accurate comparison, customers should request an itemized estimate showing the oil brand, viscosity, quantity, filter cost, labor charges, taxes, and any additional fees. They should also confirm whether routine inspections are included in the advertised service price.
The shop’s official website provides a contact form for service inquiries. Obtaining a written estimate before authorizing maintenance is the most reliable way to determine whether its pricing meets the customer’s budget.
How Long Does an Oil Change Take at Quality Lubrication Oil Change and Auto Center?
An oil change at Quality Lubrication Oil Change and Auto Center can take approximately 20 minutes under favorable conditions, according to individual verified customer reviews. An April 6, 2026, CARFAX reviewer reported completing an oil change in 20 minutes without an appointment. Another customer, reviewing a Toyota Tundra on June 25, 2026, described a service visit lasting less than 20 minutes. These examples demonstrate the shop’s ability to handle routine maintenance efficiently, although they do not establish a guaranteed service time.
The actual duration depends on three factors: the number of vehicles waiting, the maintenance procedures required, and technician availability. A standard oil change involves draining used engine oil, replacing the filter, adding the correct lubricant, and verifying the final oil level. Additional inspections of tire pressure, lights, belts, and fluid levels extend the service beyond the basic oil replacement procedure.
Customer feedback indicates that waiting times are generally short, but delays occur when the facility is busy. A July 2025 reviewer reported a long wait during a particularly busy visit, while an October 2025 customer described an unexpected delay caused by other vehicles entering the service area. These experiences show that quick service is a recurring strength rather than a guaranteed outcome.
Vehicle owners seeking routine oil changes can consider this location for convenient maintenance. However, customers requiring diagnostics, brake repairs, or other mechanical work should contact the facility beforehand to confirm technician availability and obtain an estimated completion time.
What Are the Pros and Cons of Quality Lubrication Oil Change and Auto Center?
Quality Lubrication Oil Change and Auto Center has four notable strengths: efficient oil changes, professional customer interactions, positive long-term customer relationships, and a broad range of automotive maintenance services. Its main limitations involve variable waiting times, occasional concerns about inspection consistency, limited published pricing information, and differences in after-service support expectations. These findings are based on verified customer feedback and publicly available business information.
| Pros | Cons |
|---|---|
| Fast routine oil changes, with some customers reporting service in 20 minutes or less | Waiting times increase during busy periods |
| Friendly, professional technicians who explain maintenance recommendations | Some customers question whether every routine inspection was completed |
| Strong customer loyalty, including reviews from customers returning for several years | Individual complaints describe dissatisfaction with service communication or follow-up assistance |
| Oil changes, brake repairs, diagnostics, and additional maintenance services available | Complete vehicle-specific oil change pricing is not published online |
Service speed and customer communication are the business’s strongest documented advantages. Multiple CARFAX reviewers describe efficient oil changes, courteous employees, and explanations of recommended maintenance without excessive sales pressure. An August 2026 customer reported receiving a full-service oil change that included fluid top-offs, tire inflation, and light checks. Another reviewer described staff helping identify appropriate maintenance while avoiding unnecessary recommendations. These experiences support the shop’s favorable reputation for routine vehicle care.
Customer loyalty provides additional evidence of satisfaction. Reviews include vehicle owners who have used the facility for seven years or longer, including one customer reporting approximately 17 years of maintenance and repair experience. Returning customers are relevant because they have opportunities to evaluate service consistency across multiple visits and vehicle maintenance needs.
The disadvantages are more specific and less frequently represented in the reviewed feedback. One November 2025 customer questioned whether the usual inspection procedures had been completed during an unusually short visit. A March 2026 reviewer expressed dissatisfaction after requesting assistance with a flat tire following a previous service. Another customer reported a prolonged wait and disappointment with how the inconvenience was handled. These reports identify potential service limitations but do not establish widespread mechanical problems.
Pricing also requires consideration. Several reviewers describe the business as reasonably priced, while others mention increasing oil costs or a desire for additional discounts. Because the shop does not provide a comprehensive public price list for every vehicle and oil specification, customers cannot reliably calculate their final expense without requesting a quote.
Overall, the documented advantages outweigh the reported limitations for customers primarily seeking routine oil changes. However, vehicle owners should confirm service inclusions, total charges, and repair policies before authorizing work, particularly when requesting maintenance beyond a standard oil change.
Is Quality Lubrication Oil Change and Auto Center Worth Visiting?
Quality Lubrication Oil Change and Auto Center is worth considering for routine oil changes and general vehicle maintenance, particularly for drivers in Auburn Hills, Michigan, who prioritize convenient service, experienced technicians, and positive customer feedback. Its 4.8 out of 5-star CARFAX rating, based on 918 verified reviews in the previously referenced listing, provides evidence of strong customer satisfaction. However, individual service experiences and vehicle requirements should influence the final decision.
The business is particularly suitable for customers who need straightforward maintenance without scheduling extensive repair appointments. Customer reviews describe oil changes completed in approximately 20 minutes, professional interactions with technicians, and maintenance recommendations explained without excessive sales pressure. Long-term customers also report returning for oil changes, brake work, and other automotive services, indicating sustained confidence in the facility.
Drivers requiring more extensive repairs should evaluate additional factors before choosing the shop. Although Quality Lubrication Oil Change and Auto Center advertises engine diagnostics, transmission repairs, and suspension services, positive oil change reviews do not independently establish its performance on complex mechanical work. Customers should request a written diagnosis, itemized repair estimate, and information about applicable warranties before authorizing expensive repairs.
The main consideration is the difference between overall customer satisfaction and guaranteed service quality. A high review rating indicates favorable reported experiences, but it does not eliminate the possibility of delays, inconsistent inspections, or communication problems. For routine maintenance, the available evidence supports a positive recommendation. For major repairs, comparing estimates and confirming technician qualifications remains advisable.
How Can You Evaluate the Quality of an Oil Change Service?
A quality oil change service uses manufacturer-approved engine oil, installs the correct oil filter, verifies the final oil level, and checks for leaks before returning the vehicle. These procedures protect engine lubrication, reduce the risk of oil-related mechanical damage, and establish whether the service was completed according to the vehicle manufacturer’s requirements.
The first requirement is selecting the correct engine oil. Motor oil must meet the viscosity grade and performance specifications identified in the owner’s manual. For example, a vehicle requiring SAE 0W-20 oil should receive a product that satisfies the manufacturer’s applicable performance standards. Using an unsuitable lubricant can affect cold-start lubrication, oil pressure, and engine protection. The oil brand alone does not establish compatibility because manufacturers produce different formulations for different engine designs.
The second requirement is correct oil filter installation. The filter removes contaminants circulating through the lubrication system, including particles generated through normal engine wear. Technicians should install a filter compatible with the engine, inspect the sealing surface, and tighten the filter according to the manufacturer’s instructions. An incorrectly installed filter or damaged sealing gasket can cause oil leakage and potentially reduce engine lubrication.
A complete oil change should also include verification of the final oil level and inspection for visible leaks. Technicians must account for the engine’s specified oil capacity, start the engine when required by the service procedure, and confirm that the oil level is within the recommended range. Excessive or insufficient engine oil can interfere with lubrication and engine operation. Additional inspections of tire pressure, fluid levels, belts, and hoses provide useful preventive maintenance information, although they do not replace a comprehensive vehicle inspection.
Customers can assess the completed service through four practical indicators:
- Service documentation: The invoice identifies the oil viscosity, lubricant specification, oil quantity, and filter used.
- Correct oil level: The measured oil level falls within the manufacturer’s recommended range when checked using the prescribed procedure.
- Leak-free operation: No new oil leakage appears around the drain plug, oil filter, or other serviced components.
- Clear maintenance recommendations: Technicians explain inspection findings and distinguish required repairs from optional maintenance.
Warning signs of poor oil change service include fresh oil leaks, an illuminated oil pressure warning light, unexplained engine noises, and missing documentation of the products installed. An oil pressure warning requires immediate attention because continued engine operation with inadequate oil pressure can cause severe mechanical damage. Drivers should stop the engine safely and arrange an appropriate inspection rather than assuming the warning is a routine maintenance reminder.
For customers visiting Quality Lubrication Oil Change and Auto Center, these standards provide a practical way to evaluate workmanship beyond online ratings. The business advertises oil changes and preventive maintenance inspections, but customers should confirm which checks are included in their selected service package. A properly documented oil change offers stronger evidence of completed maintenance than service speed alone.
Read more: MOOG Control Arm Review: Are They Good?
What Should You Ask Before Visiting Quality Lubrication Oil Change and Auto Center?
Before visiting Quality Lubrication Oil Change and Auto Center, customers should confirm the total service price, recommended motor oil, included inspections, expected waiting time, and repair authorization policy. These five questions help prevent unexpected charges and ensure the selected maintenance service matches the vehicle manufacturer’s requirements.
What is the total cost of the oil change? Request a complete estimate that includes engine oil, filter replacement, labor, taxes, and additional fees. The shop does not publish a comprehensive vehicle-specific price list, so customers should provide their vehicle’s year, make, model, and engine specifications when requesting a quote.
Which motor oil will be used? The business lists Pennzoil, AMSOIL, Mobil 1, and Valvoline among its available brands. Customers should verify that the selected product meets their engine’s required viscosity and manufacturer specifications. Choosing the correct formulation is more important than selecting a particular brand.
What inspections are included in the service? The company’s published maintenance information describes oil filter replacement, fluid checks, belt and hose inspections, and tire condition assessments. Confirming these procedures beforehand establishes clear expectations and helps customers understand what they are paying for.
How long will the service take? Customer reviews describe oil changes completed in approximately 20 minutes, but waiting times depend on service demand and technician availability. Drivers requiring diagnostic work or mechanical repairs should call ahead rather than assume the same turnaround time applies.
Will additional repairs require approval? Customers should request an explanation and written estimate before authorizing work beyond the original service. They should also ask about applicable workmanship warranties and procedures for addressing problems discovered after maintenance.
Quality Lubrication Oil Change and Auto Center is located at 3450 E Walton Blvd, Auburn Hills, MI 48326. Its official website lists (248) 373-0086 as the main contact number. Published business hours are Monday through Friday from 8:00 a.m. to 7:00 p.m., Saturday from 8:00 a.m. to 6:00 p.m., and Sunday from 10:00 a.m. to 4:00 p.m. Customers should confirm holiday schedules and service availability before traveling.
How Does Quality Lubrication Oil Change and Auto Center Compare With Other Oil Change Shops?
Quality Lubrication Oil Change and Auto Center competes with several automotive maintenance providers in Auburn Hills, including LTM Quick Lube, Fenkell Automotive Services, and Jake’s Automotive. The main differences involve service specialization, inspection procedures, operating hours, and additional repair capabilities. Choosing between these businesses depends on whether the customer needs a quick oil change, preventive maintenance, or more extensive mechanical work.
| Automotive service provider | Main service characteristics | Key consideration |
|---|---|---|
| Quality Lubrication Oil Change and Auto Center | Oil changes, brake repairs, diagnostics, transmission work, and general maintenance | Open seven days a week, with positive verified customer feedback |
| LTM Quick Lube | Full-service oil changes, fluid checks, and preventive inspections | Advertises a complimentary 17-point inspection with qualifying oil changes |
| Fenkell Automotive Services | Oil changes, vehicle inspections, diagnostics, and general repairs | Offers conventional, synthetic blend, and synthetic oil options |
| Jake’s Automotive | Oil changes, tire services, diagnostics, and extensive mechanical repairs | Advertises a 36-month or 36,000-mile warranty for qualifying repairs |
Quality Lubrication Oil Change and Auto Center offers an advantage in weekend accessibility. Its published schedule includes Saturday and Sunday service, while the other three businesses list weekday operations. This makes Quality Lubrication particularly convenient for drivers who cannot arrange maintenance during the standard workweek. Its advertised combination of quick-lube services and mechanical repairs also allows customers to address different maintenance needs at one facility.
LTM Quick Lube, located at 915 S Opdyke Rd, emphasizes quick oil changes and preventive inspections. Its website advertises a complimentary 17-point inspection with a qualifying full-service oil change, along with fluid top-offs and tire pressure checks. This makes it a relevant alternative for drivers who want a defined inspection package accompanying routine maintenance.
Fenkell Automotive Services, located at 2670 Auburn Ct, advertises conventional, synthetic blend, and full synthetic oil changes. Its oil change service includes a complimentary vehicle inspection, and the business offers shuttle transportation and a 24-hour vehicle drop box. These features are useful for customers who prefer leaving their vehicles for maintenance rather than waiting at the facility.
Jake’s Automotive, located at 1080 N Opdyke Rd, provides oil changes alongside tire services, engine diagnostics, brake repairs, and more extensive mechanical work. The business advertises a 36-month or 36,000-mile warranty for qualifying repairs, making warranty coverage an important comparison point for customers considering substantial mechanical work.
No consistent, vehicle-specific oil change prices were established across all four providers, so a definitive lowest-cost ranking would be unsupported. Customers should request comparable quotes using the same oil specification, engine capacity, filter requirements, and inspection scope.
For drivers prioritizing weekend availability and routine oil changes, Quality Lubrication Oil Change and Auto Center is a competitive choice. Customers seeking a specific inspection package, vehicle drop-off convenience, or documented repair warranty coverage should compare the alternatives before selecting a provider.