Understanding the Uconnect Box Requires Service Message

Did you notice the Uconnect box requires service message in your vehicle?

If you have observed this error message, you may be wondering what the next step is for you to take. Moreover, you are probably confused as to why this happened in the first place.

What are the causes of this issue and what can you do about it?

Let’s look at the answer to this question – keep reading to learn more!

uconnect box requires service

Uconnect Box Requires Service Meaning

Whether you have seen the Uconnect box requires service message once or a few times, it is still concerning, nonetheless. In fact, you may not even be able to have a specialist perform some troubleshooting since this message may not show up once you are at the shop.

The random appearance can be a nuisance – and you are not sure what to do about it. So, why does this happen, anyway?

Basically, the Uconnect is the sort of “brain” of your vehicle. With this component, you should be able to start your car, unlock it remotely, and even enter some phone-based tasks right into the navigation system. With just one press of a button, you should be able to contact assistance, as well. 

There are so many things you can do about it, which is why it is great when it works. However, once it malfunctions, you may be quite frustrated as you rely on this system a lot.

Now the Uconnect box is the “home” of your Uconnect cellular component. You can find this unit behind your glove compartment. But when you see the message, “Uconnect box battery requires service”, you may wonder if it is the same as the “Uconnect box requires service” alert. 

But these are two different things. When the latter shows up, it is more complex than simply replacing the batteries.

uconnect box requires service

So, why does this happen, anyway?

First of all, the issue should clear up in a few days. However, if it persists, there are a few reasons behind it.

1. Replacement needed for the telemetry module

In this case, you need to check your telemetry module and see if there is a Uconnect box error alert. Once you have diagnosed the telematics box or telemetry module, and you noticed there is something wrong with it, the next thing to do is to wait for your replacement module to arrive. Then, you can replace your defective module. This will also correct the error code while allowing you to sync the Uconnect app with your car once more.

2. Inability to obtain a satellite signal

When this problem arises, you may be having a hard time connecting to cellular since there is an issue with your network coverage. It could be a connection problem with your truck system and satellite. Therefore, you may try leaving your vehicle in the parking area and see the satellite network while leaving your ignition on. Afterwards, you may return in your vehicle about half an hour later.

On the other hand, if you notice that the system appears to be searching a cell tower connection or updating, then it should be able to fix itself up. Hence, there should no longer be any error message available.

3. A software update is required

There are a few folks who complain that getting the Uconnect box requires service error even after they have replaced their telematics unit. If this is the case, you can simply check for any updates. But if the module appears to be working fine, you may simply need to conduct a software update that your vehicle has not received yet.

If this is something that your vehicle needs, you can consult your dealer and perform it via wired connection to the computer.

4. A security certificate update is needed

There are instances when an update to your ATT security certificate is required. However, if the satellites are unable to connect, then you should ask your dealership if you have these in the first place or not at all.

5. Update required for the telematics box

You may be required to do an update over-the-air for your telematics box module. You should receive a prompt to guide you on your update, which you could see on the radio display. In case you have not received this update, or you are experiencing some issues, be sure to contact your dealership for further assistance.

6. An update needed for your radio

There are instances when you need to have your radio updated. So, you should have your vehicle serviced for this purpose, get the radio checked, and determine if it requires an update. On the other hand, if the issue persists even after an update, you may have to replace your radio.

7. Expired Uconnect subscription

There is also a possibility that you have an expired Uconnect subscription. If you purchased it, do keep in mind that it is not supposed to work immediately. If you still have an active subscription, notify the company by contacting support. You should get a response from the Uconnect team to learn more about the next steps to be done.

Read More: Blind Spot Alert Unavailable Service Required – Should You Be Worried?


A number of reasons may be causing the Uconnect box requires service message. We have enumerated the list of possible causes above, as well as the solutions you can explore. When you get the Uconnect box working, it should provide a seamless user experience. You can do so much with it and experience total convenience and ease. 

Thus, it makes perfect sense to have the issue with your Uconnect box addressed appropriately. By doing so, you can ensure maximum benefits from this service that is worth every dollar you pay. Whether an update is required, a replacement for the module, or some troubleshooting from the support team, you should be able to get this issue straightened out. Overall, the effort is worth it once you get it to function as it should.

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